For many people a change in their circumstances might mean they can no longer work in the conventional way. You might not be able to go and work in an office in a 9-5 job like in the past, due to financial or family commitments, or illness and other situations. There are a number of avenues open to remain active and make some money without having to leave home. One of which is mystery shopping over the telephone. It won’t provide you with a steady income to make your full-time job, but it does offer some fantastic benefits for the home worker and should be considered as an added bonus with plenty of intrigue and attraction.
Role of a Telephone Mystery Shopper
For those individuals with great listening and writing skills a career in mystery shopping over the phone is a fantastic role to take on. A strong attention to detail will enable you to take down information from various companies you are tasked with contacting. This can range from listing services and goods that are being sold, prices, offers and sales mentioned, the overall customer service experience and whether the staff member you have spoken to runs through a pre-approved list of questions that you have to hand. There can be many different reasons behind a Mystery Shopping project – for a company to improve its own customer service or to evaluate the competition within their industry. Your role is to provide the information at face value, with an unbiased viewpoint, for the company to utilise how it wishes.
Flexible Home Working
Working from home has its disadvantages of course, you’re alone most of the time, have to have the discipline to work strict hours in order to be productive and it is so easy to become distracted by chores that need doing and the dreaded television! The main benefit though is it gives you the flexibility to choose your work and projects wisely and to be able to work at different hours, rather being stuck to rigid hours. Sticking to strict hours is important but they don’t have to be 9-5, you can tweak them to suit your life, routine, responsibilities and the type of work you want to undertake.
A Mystery as to Why More People Don’t Take Up This Career Choice
Telephone mystery shoppers are offered an exciting prospect for those people looking to work from home but aren’t sure about where next to go with their careers. It can offer a part-time project to get stuck into, some pocket money on the side of other jobs and be fulfilling, as you know companies are using your data and information as an important aspect of their development, whether through shaping in-house training, customer service techniques or comparing with their rivals. It is a job role worth looking into if you have an eye for detail, enjoy talking on the phone and want to be an important part of a larger process of improvement.2016-10-24
September 19, 2017
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